Hi! I'm Randy.

Randy Franklin image

Right now, I'm the Director of Web Development for Desk.com at Salesforce. In this role I love the challenge of building awesome digital experiences that are beautiful, usable, and deliver business results. I work hard to build a functional, happy team and I am motivated to bring projects in on time and in scope. I'm a work-hard/play-hard type: after a long week, many weekends are spent doing something outdoors like mountain biking, trail running, or sea kayaking.

I spent several years working at Stanford University as part of key web and digital initiatives such as Stanford Online, the University gateway site, and a few CMS migrations. These days my professional interests revolve around web program/project management, digital strategy, and UX/UI design thinking. I enjoy building the right team and work to facilitate communication and collaboration between engineers, producers, marketers, agencies, and leadership. I'm an experienced full-stack developer and have no problems jumping into code or solving some weird workflow issue with git. I am very experienced with visual and interface design, wire framing, information architecture, and rapid prototyping. Finally, I like to keep an eye on the Drupal and Wordpress communities and can use either of these content management systems to help maintain websites.

Check out below for a portfolio list and a detailed resume. Please contact me at randyfranklin@gmail.com if you have any questions, ideas, or comments. You can also catch me on twitter with @randocommando.

Current Activity

Stanford Online image

Desk.com

URL: desk.com

As the Director of Web Dev, my role serves to oversee digital marketing strategy for the Desk.com website. My primary responsibilites are for lead generation, team leading, brand guidance, and project management but I occasionally perform front-end development and ongoing maintenance.


Notable Past Projects

Stanford Online image

Stanford Online

URL: online.stanford.edu

Oversaw strategy and managed the Stanford Online public-facing website. As the web manager, my roles blended between strategic oversight and technical implementation. I served many roles including project management, front-end development, Drupal administration and theming, major visual/UI design, user support and consulting, ongoing maintenance.


Graduate School of Business image

Stanford Graduate School of Business website

URL: gsb.stanford.edu

This is the ongoing project to redesign and maintain the Graduate School of Business public-facing website. As a producer, my roles on this project include front-end implementation, Drupal administration and theming, minor visual design, user support and consulting, ongoing maintenance.


MyGSB Intranet/Internal website

MyGSB Intranet/Internal website

URL: mygsb.stanford.edu

This site houses internal content for students, faculty/staff including calendar/event information, deadlines, policies, IT help and directory information. In early 2012 I implemented a complete visual redesign based upon search-centric design approach. My ongoing roles associated with this site include front-end implementation, Drupal administration and theming, major visual design/UX, user support and consulting, user training, and ongoing maintenance.


Dolphin screenshot
Dolphin layout

Dolphin Negotiation Simulation web application

URL: protected

Dolphin Negotiation Simulation is a classroom learning application designed to teach business students negotiation strategy and tactics. I was brought on this project in order to provide an enhanced user experience and improved visual design. I was able able to improve the interface framework by implementing a consistent visual experience in conjunction with a skeuomorphic "notepad" interface. I also provided UX consulting by way of usability and interaction design suggestions.


Stanford screenshot

Stanford homepage and gateway site

URL:stanford.edu

As a web developer within Stanford University Communications I provided front-end development expertise to maintain the Stanford University homepage and associated marketing/public relations content. For this project, in parallel with a major redesign effort, I implemented a lightweight CSS framework along with a series of jQuery widgets to provide the interface logic for all of pages within the gateway site. Along with minor visual design implementation, I also provided on-going web and content maintenance/support.


Stanford news screenshot

Stanford News website

URL:news.stanford.edu

Stanford News is the public-outreach and research dissemination tool for Stanford University. I assisted with the front-end development aspects of the Stanford News redesign along with ongoing maintenance. I was also involved in prototyping the entire site within a Drupal framework and theme in associated effort by outside vendors.


University of Nevada

University of Nevada homepage and gateway website

URL:unr.edu

As the web designer in the University of Nevada Web Services group, I was in charge of the visual design, content strategy and ongoing maintenance of all major online properties at the University. For the homepage and gateway website I enacted two visual redesigns between 2004 and 2008. As a result, we were able to improve overall usability and accessibility as well as simplify the underlying technical structure of the site. The design and code framework that I created cascaded to other sites within the University; notably administrative and departmental websites.


Nevada News

Nevada News website

URL:unr.edu/news

Nevada News site was created to showcase ongoing information around the campus. I enacted two visual redesigns for this site; the latter the result of a move from a customized CMS to a standard off-the-shelf application. I also provided ongoing user support/training and web/content maintenance for this site.


Other projects include:

  • desk.com website (optimization, analytics, front-end development, project management)
  • designforservice.stanford.edu Course website (Visual design, front-end development, maintenance)
  • Sales Management Simulation (Concept UX/IA, prototyping)
  • MobileGSB mobile app (Concept UX/IA, prototyping)
  • CSI - csi.gsb.stanford.edu (front-end development, maintenance)
  • GSB New Media cases site (UX/IA, technology consultation, design consultation)
  • GSB Leadership Labs course application (technology consultation, design consultation)
  • binghall.stanford.edu (front-end development, maintenance)
  • commencement.stanford.edu (design consultation, front-end development, maintenance)
  • ucomm.stanford.edu (front-end development, maintenance)
  • stanfordvideo.stanford.edu (consulting, front-end development, maintenance)
  • events.stanford.edu ( front-end development, maintenance)

A little further in the past...

  • KUNR radio station website (UX/IA, Visual design, front-end development)
  • Campus Information Monitors application (UX/IA, Visual design, database/back-end development)
  • University of Nevada School of Social Work site (UX/IA, Visual design, front-end development)
  • University of Nevada Graduate School site (UX/IA, Visual design, front-end development)
  • University of Nevada administrative sites (UX/IA, Visual design, front-end development)
  • International Hospitality and Tourism Virtual Conference (Visual design, content strategy, back-end development)

Resume

Professional

Director of Web Development | Salesforce, Desk.com - May 2014 - Current

  • Provide strategic and technical leadership for Desk.com web/marketing initiatives
  • Lead web team for strategic initiatives and general web production
  • Specific duties include: program and project management, visual/UI design, copy writing, UX prototyping, front-end development, application development, vendor relation/selection, and consulting with internal clients.

Senior Web Manager | Stanford University, Stanford Online - January 2013 - May 2014

  • Work within the Office of the Vice Provost for Online Learning to oversee and support several web initiatives. In this role I defined overall strategic goals for Stanford Online web properties
  • Specific duties include: program and project management, social media strategy, visual/UI design, copy writing, UX prototyping, front-end development, Drupal administration/development/theming, vendor relation/selection, and consulting with internal clients.

Senior Web Producer | Stanford University, Graduate School of Business - May 2010-January 2013

  • Worked with the Graduate School of Business web team to develop and support several GSB websites such as the School homepage (gsb.stanford.edu), MyGSB internal intranet (mygsb.stanford.edu), and Center for Social Innovation website (csi.gsb.stanford.edu).
  • Duties included visual design, UX prototyping, front-end development, Drupal administration and theming, project management, vendor relation/selection, and consulting with internal clients.

Web Developer | Stanford University - 2008-2010

  • Worked within the Office of University Communications to design, develop, and maintain several prominent websites such as the Stanford main homepage (www.stanford.edu), University news (news.stanford.edu), Stanford Events (events.stanford.edu) along with several other sub-sites.
  • Duties included gathering requirements for projects, prototyping website structure and functionality, implementing, testing, and deployment.
  • Liaised and planned with external contractors in order to build customized content management systems
  • Collaborated with graphic designers, digital video producers, news writers, and technical staff to ensure timely content delivery
  • Tested sites for accessibility and usability and implemented necessary changes based upon results

Web Designer | University of Nevada, Reno - 2004-2008

  • Oversaw all aspects of unr.edu. Designed main University gateway site, University News site, KUNR radio station site, and several other sub-sites utilizing web standards-based XHTML and CSS. Also performed web development and maintenance utilizing ASP, PHP, SQL Server, Mysql
  • Worked with internal clients to create web content plans, content inventories, wire frames, prototypes, and complete websites.
  • Interacted with graphic designers, information technologists, and public relations specialists to help determine web initiatives and to adhere to branding strategies
  • Guided a team of contract and student employees to plan, build, and maintain websites throughout the University system

Digital Media Developer | Purdue University - 2002-2004

  • Designed and developed education-focused websites and digital video projects for academic faculty and departments
  • Created a training curriculum to teach the campus community web design software such as Adobe Dreamweaver and Adobe Photoshop
  • Managed the Faculty Media Lab and several student employees in order to create an environment to assist faculty and staff on multimedia projects

Education

Purdue University | 1997-2002

B.A. Psychological Sciences
A.S. Computer Technology

Relevant Technical Skills

  • Knowledge of Adobe Photoshop, Illustrator, Imageready, Premiere, Acrobat, Contribute, Fireworks, Flash, and Dreamweaver; Apple iMovie, OmniGraffle; Microsoft Excel, Word, Access, PowerPoint, Outlook, Project, SQL Server, and Visio; Mysql; Basecamp; Comfortable on Unix, Mac, and Windows machines; Comfortable with several off-the-shelf CMS systems (Drupal, Joomla, Wordpress); Comfortable with versioning control (Git/SVN)
  • Experienced in HTML, XML, CSS, Javascript (including jQuery), SQL, PHP
  • Experienced in relational database design and usage
  • Advanced knowledge of web design, web usability, accessibility, and search engine optimization